I am VERY satisfied with the service I received. I wanted a product for my Softail Slim that Schaffers wasn't a vendor for. So, they became a vendor so they could help me. The product was called Shotgun Shocks. A gentleman, I think they called him Frog....I hope that's correct lol, spent a lot of time talking with me, watching a youtube video and riding my Slim to better understand what I wanted. The gentleman who wrote it up,explained things, and did the vendor application was great too. Didn't catch his name though. 5 stars and two thumbs up!